843 likes. RCI Bank UK Limited is … So phoned again, and told that chap I’d been cut off gave him all the details again and at the same point when I’m asking what’s happened to the savings account I’m trying to open, I got cut off for a second time! No problem. The only reason I have not given 5 stars is payment timeframes. Opening the account is very laborious and, as other reviewers have noted, you seem to get multiple emails requesting you send in ID documentation when you have already done so. If so, you dropped the ball on this one Martin, I have called them 3 times, the one hold’ time has been 52 minutes, 30 minutes, and 75 minutes. No one phones you back or contacts you even though they have all your details. I would stay well clear of them.. Account set up and ease of using the site is very good. Absolute rubbish service; I'll be going elsewhere. All rights reserved. RCI Bank UK Limited is registered in England and Wales, No.11429127. Have been trying to get through for 5 days on the phone - never get through. Our employees talk about this experience! 27/03/2018. We only own 1 week timeshare and although the costs continue to rise with the maintenance fees we do bank our week and have two weeks away every other year but we gave up with RCI several years ago because they became too pricey. Problem with this review? Have contacted them twice by phone and not only were they helpful, but also they were clearly from up Newcastle... Read more. B 306 523 358 . It launched in the UK in 2015, using its French banking licence, but was subsequently authorised as a bank in the UK in March 2019. We had the opportunity to strengthen our roots in Britain and are absolutely thrilled that we've now secured our UK banking licence. Find the latest ratings, reports, data, and analytics on RCI Banque They won't transfer my money into the account unless the other bank produce yet another document. My account has been deleted so can't access my details to find out what's going on. Not amazing but not awful either. I didn't need to send anything in though as I auto passed online verification so not sure what that is like if you fail. I have moved most of my savings into another bank with much better interest, and can also withdraw instantly where as RCI takes 2+ days which really isn’t ideal. 100 % Approve of CEO. Terrible service. Account statements are clear and user-friendly. I have had none of the log-in problems encountered by other customers on this site. I'M GETTING THE SAME EXCUSE EVERYTIME I CALL, 'WE ARE VERY BUSY'. RCI have their own banking licence which isn’t shared with any other banks. Instead my online application went through extremely smoothly and quickly. We try to make our payment timescales as clear as possible to show that withdrawals are not instant. We pay a monthly maintenance fee and monthly loan/mortgage fee only to … Will not be opening an account. They are upfront and tell you multiple times (usually the next working day if requested before 2pm but if you request after 2pm on a Friday you dont get the money till Tuesday afternoon) been caught out by that one once....... only spoken to customer services once, ladies was very polite and call was answered within a couple of rings. Hi Katy, thank you for providing your feedback. I was looking to deposit a big chunk of money but I’m just relieved I didn’t as I’ve moved my money elsewhere to a bank that do respond to communication! Based on my own experiences, RCI has the worse customer service. RCI Bank savings reviews can help you to find out more about life at RCI Bank. Tried to open a savings account with them and jumped through all their hurdles of sending proof of identity and address via post. I tried again yesterday eve with a smaller amount & received a txt this morning thanking me for my deposit. My deposit is substantially above the guarantee limit, which shows that I trust RCI. They provided me with false, inaccurate and misleading information. Hi Natalie, thank you for your feedback. The Worse Bank Based on my own experiences, RCI has the worse customer service. Die deutsche Niederlassung der französischen RCI Banque S.A. ist die RCI Banque Deutschland. They worry about me putting money in 1 of there accounts , but removing it makes em happy. I did call to discuss my account and the staff member I... Read more, I have been saving for my wedding with RCI Bank as their interest rates are competitive. PCF Bank Reviews. Their customer service is non existent. Opening account letter said I had 14 days to make a deposit, which I did, but when I couldn't access the account I... Read more. Read and write reviews to help increase trust and transparency in financial services. 71 RCI Bank and Services reviews. Mit dem Mobile Banking der Renault Bank direkt haben Sie auch unterwegs über Ihr Smartphone und Tablet jederzeit Zugriff auf Ihr Erspartes – rund um die Uhr, bequem und sicher. Emailed them on Facebook, get a 'we will call you message' but nobody calls. RCI Bank launched in the UK last month with its Freedom Savings Account and has now increased returns for all customers - new and existing. RCI Bank is a trading name of RCI Bank UK Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Completed online application with no problems. RCI offers points and weeks’ timeshare owners member-only travel access and discounts for hotels, resorts, car rentals, cruises and more. 46 Benefits. Could you please respond to that message with your contact number. They won't transfer my money into the account unless the other bank produce yet another document. Hi Stephanie. Then we get a letter saying application closed. I do wonder at times whether some peoples' issues may actually be of their own making - without them realising this. Long money withdrawal timeframe! Check RCI Bank UK in Rickmansworth, Denham Way, Building 1, Rivers Office Park on Cylex and find ☎ contact info, ⌚ opening hours. Received SMS confirmation of receipt, within two hours of sending funds. Ok , il go somewhere that will . RCI Bank is owned by car giants Renault, and launched in the UK back in 2015. It is also about an experience both individual and collective: “Learn, Share, Grow and Succeed”. All rights reserved - Thank you for taking the time to provide your feedback. RCI Bank (@RCIBank) | Twitter. Lovely staff but the system could be easier. RCI-Hotline01-795 67 252 (aus Österreich) 044 800 9101 (aus der Schweiz) RCI Travel069-9509 6228. Hello, we're RCI Bank - a digital bank that offers simple and straightforward savings accounts, giving our customers rewarding rates and great service. Jobs; Companies; Salaries; Interviews; Search. And in addition, I have made both deposit and withdrawal transactions along the way, which (likewise) were processed quickly and simply at the first time of asking. RCI Bank constantly reviews its rates to make sure they are fair to customers and sustainable for the Bank long term. I got a new temporary password. The Coventry Building Society has announced a full 0.25% increase on its online saver account from 01 december 2017. But a handful, including the new RCI Bank - owned by Paris-based RCI Banque and part of the Renault car group - and the Dutch ethical bank … RCI Bank, Rickmansworth. 3.8 ★ ★ ★ ★ ★ 76 % Recommend to a Friend. Have a lovely day. If they can't even do that I definitely wouldn't trust them with my money. During 2020, they've appeared consistently in our best buy tables, across all their products. Letter arrives asking for further proof of address. DO N... Read more, I have called them 3 times, the one hold’ time has been 52 minutes, 30 minutes, and 75 minutes. I’ll still my RCI savings account, but only with a small ammount of money. There has never been any issue either putting money in or transferring to my linked account. Cons. View All num of num Close (Esc) RCI Bank and Services. I opened my account in April 2018, easily, within minutes. I have sent you a private message requesting some further information, if you could please respond to that message this will then allow us to better understand what has gone wrong. Working at RCI Bank and Services is about being part of an international group, working in an innovative environment and joining an open culture. Back in Nov '15, I opened my account online quickly and simply, and without a glitch. RCI commissioned Rebura to design, implement and document their development infrastructure. When I complained, they simply avoided the real issues, made cheap excuses and failed to respond to the specific... Read more. I do not understand the multiple reviewers saying RCI is hard to access online, unless their issues lie between their keyboards and the floor. Avoid at all costs - you will be constantly on hold and the service is poor. Opening the account seems to be a never ending story, with a very convoluted and not transparent process (need to send proof of address, multiple confusing emails, etc..) and no matter what happens you always end up with being locked out as the 30... Read more, Opening the account seems to be a never ending story, with a very convoluted and not transparent process (need to send proof of address, multiple confusing emails, etc..) and no matter what happens you always end up with being locked out as the 30 days from you application date (which is never known) always run out. Then we call and they say it's all in hand. rciba nk.co.uk. According to Virginia business register Rci Long Distance, Inc. status is Merged. 111 Salaries. I’m sorry to hear you’re worried about your funds. This means the money should have been in your account by 5pm yesterday. Firm Reference Number 815220. Have contacted them twice by phone and not only were they helpful, but also they were clearly from up Newcastle way and could understand my Midlands accent. No apology. They can't or won't help you. It didn't recognise my password. Efficiency! Office environment was good and support for being remote has been superb. Its worth looking at. Smart Money People is... RCI Bank reviews can help you find out more about this new entrant to the UK savings market. I am extremely impressed by the customer service. Our employees talk about this experience! Can't access the website - it doesn't recognise the ID they gave me or password. We always aim to provide great customer service and your comments show this has not been your experience. Now it offers much more than car finance - offering savings accounts direct to consumers. The Challenge . I logged in 22 January re a withdrawal. Easy to open, and excellent customer service (answered phone very quickly and resolved my query.) When I make a withdrawal it's always a 2 day wait for my money but with Ulster bank and Marcus bank its an instant transfer. I believe your review may be in relation to a financed vehicle with our sister company RCI Financial Services. Engaged Employer. And how friendly are they? Pathetic service, Appalling experience trying to open an account. RCI didnt hold their competitive savings interest rate for long, but I had no real problem with them until I closed my account!Although I closed it on a Friday morning, the balance didn't arrive in my nominated account until Monday around noon!I may have lost three days interest due to this, only about £7.50, but if so, unacceptable as other banks can transfer within the hour! Based on my own experiences, RCI has the worse customer service. I switched that money into a 3 year fixed rate bond at the end of that year which was handles seamlessly. They're good. Then suddenly, after quite a delay, the account is open. Our employees talk about this experience! To buck the trend of the vast majority of reviews I have to say that my experience of RCI in the past few months has been excellent. THANK YOU for being clear and for your brilliant communication, Terrible experience with this bank. RCI Bank believe that a good savings account can help you to stay in control of your finances and help you get on with living your life. Hello, we're RCI Bank - a digital bank that offers simple and straightforward savings accounts, giving our customers rewarding rates and great service.