Share. #1 peer-to-peer car rental service in Europe, including insurance. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years. Local Car Hire and Carsharing - Getaround (ex-Drivy) Please log in to contact us. I had a simple question sit for two weeks and it was only answered the because my girlfriend tweeted at them on my behalf. There’s also a Help section where you can get answers to common questions. Visit Their Help Section. You can reach us via our contact page by email. You can continue your trip if it's possible, otherwise Getaround's roadside assistance can recover the From the app, navigate to your active trip page and tap on HELP in the upper right corner. Customer Reviews are not used in the calculation of BBB Rating Reasons for BBB Rating Overview Getaround is an on-demand carsharing marketplace powered by the Connect® hardware technology. TO NOTE: This group is not monitored by Getaround Customer Support. Getaround Inc. provides e-commerce services. Come aboard!! I have had instances when the car I booked became unavailable due to technical concerns, and the team at Getaround went the extra step - not only advising me of the sidelining of the car I booked, but also booking another car for my use. Getaround Connect Subscription To help you compensate for any loss Turo has an online Help Center as well along with roadside assistance. Owner Control Getaround is fully committed to giving our There is no way of contacting Getaround for any kind of customer support, absolute sharks that will just take your money and credit card information. It has been great fun providing awesome customer service to renters as well. Greenwich Management Collegue. They also offer support through email at help@getaround.com. GetHuman's relationship is with consumers and not with Getaround or organizations like it. GetHuman does not work directly with Getaround's customer support operations. Signaler ce profil À propos Resume. Microsoft サポートにお問い合わせください。一般的な問題の解決策を見つけるか、サポート エージェントからサポートを受けます。 Microsoft 製品に関するサポートが必要ですか?必要なサポートを提供します。 使い始める Share experiences, tips, news, and more! Inscrivez-vous pour entrer en relation Getaround. You are looking up Getaround customer care, so you probably already know who they are. Activité ¡El crecimiento en el e-commerce no para! Customer Support, Quality Manager Getaround San Francisco, CA, US 3 weeks ago 26 applicants. About 4 weeks in, during which time the car had moved very little, we had a email saying that the connect system might drain the battery so we should disconnect the … Consumers complaining about Getaround most frequently mention customer service and credit card problems. I depend on your services to get home and visit family. Rentals without Getaround Connect: Ask the driver to extend the rental, and ensure you accept the extension. Useful. Outside of an active trip, all inquiries will be directed to our team via our Help Center, which allows us to serve renters with phone support when it matters most. This is a rare opportunity to be part of a leadership team that will influence the future of Getaround’s support operations. It's go time at Getaround! For in-trip emergencies, you can reach a Getaround Safety Agent over the phone via the mobile app. Job openings at Getaround. Share experiences, tips, news, and more! There is no way of contacting Getaround for any kind of customer support, absolute sharks that will just take your money and credit card information. The opening hours of our customer support team are as follows: in France, Spain, and the UK: Monday to Sunday 7am to 10pm in Germany and Austria: weekdays from 9:30am to 6pm in Belgium: weekdays from 9:30am to 6pm Customer support only answers the phone when you have an active rental. Getaround your customer service would been better if you had actually phone support or chat line support. Paris Legal If this isn’t possible, contact customer support. If you need to cancel an upcoming reservation you can do so via the Getaround app or by contacting Getaround customer support.. Each community will be impacted in different ways by the COVID-19 coronavirus, so please follow all health and travel advisories from your local health authorities to help keep you and your community safe. If an issue arises, renters and owners can call the Getaround phone number for immediate help – 1-866-438-2768. One of our agents will assist you. About Getaround UK: About Getaround: As the largest car-sharing service in the world, we’re on a mission to bring fresh air to big cities with convenient 24/7 access to shared cars nearby. The fastest web-based support from Getaround if you're looking to get help online. Getaround discontinued the customer service phone line in November 2019, requiring support requests to be submitted electronically where they can be ignored more easily. From there, you can find FAQs, Renter policies, and Terms, and Submit a Request if you still have questions. Apply on company website. inquiries will be directed to our team via, which allows us to serve renters with phone support, Facebook Required for Booking Carshare Trips, Using Getaround without an iPhone or Android. People around the United States trust Getaround to help them safely rent cars from friends, colleagues, neighbors, and even strangers. If you have a question that is non-urgent we typically respond within four hours to questions asked via our help center. Reply. Rentals without Getaround Connect: Warn the owner of the situation before contacting customer support. See how much i owe on my Getaround account. Open the top left menu in the app, and tap HELP. If your car is rented out, the Getaround Connect fee … I was told i could go back t... i got charged for a trip i was never able to make due to the fact that my identity wasn... I’m not sure why I’m getting charged. Getaround San Francisco, CA, US. Visit Website No. If this isn’t possible, contact customer support. Pour louer sa propre voiture, ou trouver une voiture à louer dès 15€/jour. As mentioned earlier, if you’re approved for the program, then you’ll schedule a time for a representative to install the Getaround Connect device in your vehicle. From there, you'll see the option to select Safety Support to call Getaround for help: TO NOTE: This group is not monitored by Getaround Customer Happiness. Contacting Getaround If you're in the United States, please click here. Customer Service. The opening hours of our customer support teams are as follows: France: weekdays from 9am to 9pm Spain: weekdays from 9am to 6pm United Kingdom: weekdays from 9am to 6pm Germany & Austria: weekdays from 9:30am Customer support said this was fine and they would have the tow truck company call Getaround and deal with the pickup. To help you compensate for any loss of revenues, we are making a partial contribution to the costs of your Getaround Connect subscription. You can help. Once you’ve completed the form, a customer support representative will follow up with next steps. The Company hosts an online market place where individuals and businesses can search, post, and rent personal vehicles. Privat Autovermietung und Carsharing - Getaround (ex-Drivy) Bitte logge dich ein, um uns zu kontaktieren. Join our team and be driven by your work. Getaround has a consumer rating of 1.15 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Getaround, the world's largest connected car sharing marketplace, today announced the launch of Power Host, a program designed to support hosts … GetHuman's relationship is with consumers and not with Getaround or organizations like it. Listing a Car with Getaround during the COVID-19 Pandemic. Getaround ranks 167th among Car Rental sites. Apply To List Your Car. Contacting Getaround - by phone or otherwise While 866-438-2768 is Getaround's best toll-free number, there are 2 total ways to get in touch with them. The insurance policy number is with the glovebox documents or can be obtained by contacting Getaround Customer Support. This wasn't true. Getaround customers are encouraged to use high-speed toll lanes wherever possible. Customer support Around the clock support Getaround drivers have access to 24/7 customer service during every rental, so you can speak with a customer agent if you need assistance during your trip. Hello, Thank you for taking the time to let us know about your experience with Getaround. FAQs for Owners who share on Getaround. Setting up an account only takes a few minutes and, if you’d like, you can use your Facebook account to log in. From there, you'll see the option to select Safety Support to call Getaround for help: Please note that if you're not in an active trip, you'll be able to contact support via our Help Center only and you will not see an option to Call Getaround Support. Never spoke with an "owner" always the call center. International drivers are manually verified through our customer support team. For each of your cars that is not rented in February or March, your Getaround Connect fee will be reduced to 10€ for the month. Customer Service When you’re earning money through an app for doing odd jobs with people you’ve never met before, questions or small issues are bound to pop up. Connect box is a nightmare. Phone support in app is nice when you have the rent a car, but doesn't help people that can't get the car or when your app In that case, you’ll need efficient customer support to help solve your problem. Our customer support team is available from: Monday to Sunday 7am to 10pm. Hire out your own car, or find a car to hire from £30/day. Learn about the exciting work at Getaround and review job openings for careers in Engineering, Marketing, Customer Support, and more. r/GetAround: A subreddit for hosts, renters, and anyone else interested in Getaround car sharing. Social car sharing: Rent cars by the hour from people around you. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer Sharing is what powers GetHuman's free customer service contact information and tools. With Getaround, simply book a car, unlock it with your phone, and get going. Start renting out yours today and earn cash. You can reach Help Center and submit a support request via the mobile app at any time. Compare Getaround's phone number, and email address. If your car breaks down during a trip, call our 24/7 roadside assistance. Reporting and Following Up on a Claim. They employ 132 people according to customers in the know. The egregious behavior of this company to change policies while driving is beyond compare. Getaround is associated with terms like private, mobile, marketplace, b2c by their customers and industry analysts. To rent out your own car, or find a car to rent from 15€ a day. From the app, navigate to your active trip page and tap on HELP in the upper right corner. GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. This fee varies based on a variety of booking factors such as where you’re booking, … Once you’ve completed the form, a customer support representative will follow up with next steps. All Getaround trips are covered with insurance and 24/7 customer support. If you need to cancel an upcoming reservation you can do so via the Getaround app or by contacting Getaround customer support.. Each community will be impacted in different ways by the COVID-19 coronavirus, so please follow all health and travel advisories from your local health authorities to help keep you and your community safe. The User of Website provide www.getaround.com information about The Client such as The Client's name, age, address, email address, university or other affiliation, and password, when The Customer register for a Member account with the Service. Getaround gives tremendous support in this endevor!!! This company has an extensive Help Section that answers many common questions about using Getaround promo codes. Getaround, the peer-to-peer car-sharing service, is launching a new program to help support people who want to rent out more than just a couple of cars. … more As mentioned earlier, if you’re approved for the program, then you’ll schedule a time for a representative to install the Getaround Getaround also goes by or is associated with the names Getaround Inc., Getaround. All toll roads listed on the map above in blue areas do not have AutoToll coverage. The company offers around-the-clock support and roadside assistance. Juriste stagiaire - Droit des données personnelles. rThey wouldn’t accept a selfie of me holding a cell phone showing the photo of my ID card WITHOUT EXCEPTION OR TEMPORARY WORKAROUND WITH REASONABLE SUBSTITUTE, GIVEN THE FACT THAT I HAD RENTED SEVERAL … Select the reason why you’re getting in touch to help us answer you as quickly as … The car I rented will not start and I’ve been trying to get in touch with costumer serv... i need my account to be approved, i sent in documents i can’t wait ** hours i have some... My getaround account was suspended due to unpaid invoices. Car Returned Late. Getaround Connect Subscription. In no uncertain terms, Getaround’s Customer Happiness agents are the “deliverers of magical customer experiences.” Last year alone they hired 12 new agents, bringing the total to 24 Customer Happiness agents and managers between San Francisco and the Philippines. Plus, you can also use Getaround coupon codes to … Of course, you also get access to a customer support team to help you with any problem you might run into. All credit cards are extensively cross-checked for fraud, using over 10 separate fraud checks. To help operate the Getaround platform, including services like 24/7 customer support and credit card processing, a Booking Fee is applied to all Getaround trips and trip extensions. Earnings Overview. If you are new to Getaround and want to learn more, we encourage you to search through our help center or start with our tour of how Getaround works. As part of this group, you will get sneak previews of new features and products, invites to special events, insight from a local Getaround team member, and of course, serious street cred. Our service Our team is here for you throughout this difficult time. Learn why 24-hour voice support is essential to Getaround's web-based carsharing service - and the metric they use to scale their Customer Happiness team. カーシェアリングのGetaroundを使ってみた。 アプリで車を予約しようとしたらエラーメッセージが出て予約ができなかった件は、初めての利用だったので追加情報が必要なためだった。 指示されたとおりに追加情報を提出して事前の手続きが完了し、予約ができる状態となった。 Customer Support, Quality Manager. You can use Getround through your web browser or via the company’s app, which is available in the iTunes and Google Play stores. Getaround has seen nearly 80% growth in its geographic footprint over the past year, and has launched in 26 new cities in the last three months. Registering with the "Drive With Uber" Program. Suddenly, and very inconveniently, the app and customer support both maintained that it eis required that I take a selfie holding a government-issued ID card or passport. As a Renter Happiness Phones Agent, you will be their champion—their deliverer of magical customer experiences. Customer Support Operations Manager @Getaround Région de Paris, France 471 relations Inscrivez-vous pour entrer en relation Getaround IAE de Paris Signaler ce … GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. I am just making an account but it says user suspended I dont understand why. r/GetAround: A subreddit for hosts, renters, and anyone else interested in Getaround car sharing. Hi Doug, You need to contact us via our Help Center on our website at www.getaround.com and submit a support ticket. Business Details Location of This Business 55 Green St, San Francisco, CA 94111-1434 The next best way to talk to their customer support team, according to other Getaround customers, is by telling GetHuman about your issue above and letting us find somebody to help you. You've already flagged this Reply from Getaround. N°1 en France de la location de voiture entre particuliers, assurance comprise. A top perk of Getaround is their customer service. Getaround is a great source for car bookings, and I am also really impressed with their customer service. Luckily, both Turo and Getaround have around the clock customer service and online chat support. The Getaround Connect® device allows renters to unlock your car with the Getaround® app during a trip. Please DM us your email address so that we can review your support history. Safe and trustworthy All Getaround® renters pass a driver safety screening, and we provide 24/7 customer support for owners. The best and fastest way to receive customer support is to submit a request at get.co/help Getaround … Customer Support Associate at Getaround Paris 17, Île-de-France, France 260 relations. Street Parking: Intro. If you’re trying to get in touch with us, we ask for your As an owner I had a pretty good experience with Getaround until the lockdown. Did you find this article useful? Of course, you also get access to a customer support team to help you with any problem you might run into. People in need of a car can rent one by the hour by using the Getaround website or iPhone app. The best and fastest way to receive customer support is to go to: https://uk.getaround.com/help We also show the fastest phone numbers, email addresses, wait times, and the way to contact Getaround for the highest quality customer care If you’re an owner renting your car out to a person you met online, you’ll surely have a query once in a while. I've often Plus, you can also use Getaround coupon codes to economize even more on your order. Owner Fueling. Trying not to cry as I write this, but I was in an accident last week and was T-boned. COVID-19 (coronavirus) resources for event creators Eventbrite stands with you and the broader event community during a time when our industry is being deeply … For in-trip emergencies, you can reach a Getaround Safety Agent over the phone via the mobile app. Support breakdown As a Renter, you can reach customer service any time via our Help Center: simply submit a request through our ticket form and a Customer Happiness Agent will reach out to answer your question. A few toll plazas outside of Chicago, D.C, or L.A.. only have gated toll lanes and do not have any high-speed lanes, or they otherwise require the use of a transponder. The Power Host program provides shared cars to … 1 in Europe for car hire by locals, with insurance included. Getaround has 24/7 customer support during your rental period along with optional roadside assistance.