We're rated as 'Excellent' Incredible Prices, Premium Style. We’re in this together! I ordered 3 blinds. I wish that I had read the reviews before placing my order. I look forward to hearing from you! Worried about measuring? I am truly sorry for the poor experience this warranty concern has caused. 164 reviews for Blinds.com, 2.9 stars: 'I ordered 2 cellular shades for my bedroom in January. I do not have a clue about their product but i can tell you their service is awful I'm going to Home Depot next time least I know what I'm getting there. I didn't need the instructions as I'm somewhat of an expert with having 5 installs under my belt previously. I really would like to help, could you please send me an email at socialcare@blinds.com with your order information? Please send me a message at SocialCare@blinds.com and I'll do all I can to turn this experience around for you! Shameful! Would not recommend blinds.com. Thank you for taking the time to review your recent order with us. The packaging was good and all the parts were there. Need fitting instructions for your new blinds or curtains? They had no problem taking my money, but cut labor for covid, destroying any hope for customer service and made the delivery times ridiculous. Hi E. S., Thank you for your review! Windproof, weatherproof and made from robust components, these outdoor roller blinds are durable and sturdy, no matter the weather. I did both installations myself. When they call you back they tell you they need to transfer you to that dept. I also ordered few economy blinds which are made in China for those blinds I was able to track all the way from China from the time they despatched. I'm so sorry you've had this frustrating experience and that the product selected i taking quite some time. Online shopping for Home & Kitchen from a great selection of Roller Shades, Horizontal Blinds, Roman Shades, Honeycomb Shades, Vertical Blinds & more at everyday low prices. They state that they don't take calls or emails because of COVID. - Lauren- A, Blinds.com Social Care Team. Contacted customer service no resolution after over 1 year. 99 At First Rate Blinds, we pride ourselves on giving our customers the best quality window treatments at a remarkable price.Our service goes beyond our products: we offer first rate customer service! I would like to look into this for you so that I can get this corrected as soon as possible, could you send us an email at socialcare@blinds.com with your order information, please? The many color, texture and pattern fabric choices available offer a softer touch than other vertical blind options. We use cookies for analytics, personalization, and ads. One may be better off going to one of the major stores like Lowes or Home depot. Hi Patricia, I'm sorry you're having this experience and haven't been able to reach our team. Took 3 months to get blinds, then they only sent 3 out of 4 and it took 3 calls and another 3 months to get the missing blind. I'll do all I can to turn this around for you! Once I hear from you, I can look into this right away! Will never do business with them again and neither should you! Please send me a message at SocialCare@blinds.com confirming your phone number and address and I'll do all I can to turn this around for you! I called Customer service & was not given a choice of a replacement, but offered a replacement part. Blinds failed after 2 years and were under warranty. Great service and a fantastic product. Hi Jarod, I'm sorry it's so difficult to get a hold of our team. 3, and nothing fancy with them. Thanks so much! 1 arrived broken, one was never shipped and 2 were sized completely wrong. The first issue is you must leave your number and they call you back. I hope to turn your experience around! Please let us know if there's anything else we can help you with! This company responds to reviews on average within 2 days, This was my second order with Blinds.com. Moisture-resistant faux wood material looks like the real thing but with exceptional durability. Arrived nicely packed, complete with requisite hardware and instructions. Once each was sorted, the binds operate well and look even. Tip for consumers:Just choose another blind vendor. Available in a range of … They instruct you to leave your phone number and wait for a call back which doesn't happen. Well my 1 shade made it out - a week after the storm. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Call us on local rate 0370 218 7042 ... We take pride in our service and quality of our products but don’t just take our word for it – read our customer reviews around the site and on Trustpilot . Hi Russell! -- Robin U, Blinds.com Social Care Team. - Lauren A, Blinds.com Social Care Team. MyBlinds stylish collection of faux wood blinds easily complements any decor. I'd love to look into this further - please send me a message at SocialCare@blinds.com and I'll work to provide you with the correct expectation and most up to date status. Used to be a reliable company but now they blame everything on COVID-19 and have dropped the ball. When contact is made, agent hangs up before any resolution is made. We ordered blindes in April and still waiting for them. I'm so sorry to hear you had such a frustrating experience with us due to the missing and incorrect pieces, and that you were not able to connect with our Customer Service team quickly to get this resolved. Hi Sara, I'm so sorry the dates have extended and it's taking longer than expected to arrive! Called again & even with the order # given it could not be found. I'm so sorry to hear you had such a frustrating experience due to this late order. Thank you for taking the time to review us. Customer service is honestly the worst I have ever experienced, whenever we called - if - we get a hold if them and they say completely different dates and by now its obvious its just BS they make up. Can you please reach out to me at SocialCare@blinds.com and provide your order number? It sounds like you have been given help but I do want to see if I can further assist to make this right! Call us on local rate 0370 218 7042 ... read our customer reviews around the site and on Trustpilot . I'm happy to help and please send me a message at SocialCare@blinds.com with your order information. Order Your Deer Blinds Today. Already have a profile? I don't know how this company receives positive rankings by agencies. Part never came. The part finally arrived. Called Customer service and went through the same problem locating my part order # or me even after providing my telephone # & email address. This price for this cheap crap is unbelievable! -- Blinds.com Social Care Team. Thanks for a great value product and a courteous sales team and staff. Hi Teri! I definitely want to help and would love to be your main point of contact. MyBlinds stylish collection of faux wood blinds easily complements any decor. I'm happy to look into this for you! ... Have used them a few times now for blinds and each time have been very pleased with the quality at such a reasonable price. You’ve chosen No callback. With rich, inviting finishes and reliable design, faux wood blinds are built to last. I placed an order on May 26 2020 and was to ship June 15. Have the second string which holds slats in place. Products used:Ordered a bedroom blackout blind, Hello Steven, Thank you for your review! Unlike the expensive Hi Steve! About 2 hours early, and 4 hours after they "held" my place in line. Once I have received your email, I'll be happy to look into this for you right away! Blinds.com ranks 5th among Blinds sites. ... we've got over 125,000 great reviews. You would be better off going to lowes or home depot. I'm so sorry to hear you had such a frustrating experience due to these quality, and sizing issues, and that you have not been able to connect to Customer Service. Sad as I used them for years for many projects but my last experience has me looking elsewhere, Hello J. D., I sincerely apologize it has been so difficult to get in touch with my service team. I'll be on the lookout for your email! It's now june 17. After the order and delivery of my blinds, I have been unable to connect with Blinds.com because they are not receiving emails or calls. I had same question with customer service, they said the labels are created when they go on production lines and can only tracked once they enter USA and was able to track as they said. And I can't get in touch with anyone to. Exchange must be the same product and color, Additional charges may apply if there’s a price difference between I look forward to hearing from you! Call or email us any time to discuss your specific window covering needs - we … The sent replacement parts. Finally got a human to talk to after hours of waiting who said they can't send samples and suggested I leave a message with customer service then nothing. Enquire with us for beautiful curtains & blinds at prices you can't beat in Singapore. Will for sure shop here again. If you have questions or need product selection assistance call us at 800.969.3337 or contact us online at your convenience. I look forward to your message! Thank you. I'm happy to look into this further and help resolve all your issues. Fortunately, I placed a small, simple test order, only, before ordering replacement blinds for the entire house. Available with traditional or contemporary valances to suit your home’s style. -- Blinds.com Social Care Team. After 7 weeks, I checked on line and they show it will be 3-4 more weeks before shipping. We’re in this together! Thank you for taking the time to review us. Bought blinds for the kitchen. Ordered on 9 May and have a shipping date of June 17 it is now July 15 and we cannot get through customer service. Cannot contact CS via email at all. -- Blinds.com Social Care Team. OMG I ordered for the first time and paid $500 for 2 blinds and received them after 3 weeks and they are so cheap looking and NOTHING like the web site. Please let me know if you have any questions - I'm happy to help! But that doesn't stop Blinds.com Shipping was estimated at 3 weeks. Have small blind in kitchen purchased from this company. We pride ourselves in offering you the best window curtains and blinds in Singapore at affordable prices. Available in cordless designs for easy, one-hand operation. If I could get hold of someone by phone (impossible) I would cancel the order. Available in a range of natural finishes that capture all the beauty of real wood. There are plenty out there. Could you send us an email at socialcare@blinds.com with your order information, please? Once I received your email, I'll be happy to look into this for you right away! I understand the frustration here and I would love to see how I can help further. Arch Window Pleated Blinds Easy Cut and Install Pleated Shades Fliterling Linght and Blackout Blinds White 72” X 36” (White) 4.6 out of 5 stars 33 $29.99 $ 29 . Every blade must be carefully aligned with the guild string. I have called, emailed and attempted to live chat. Can you share a success story using blinds.com? Just called, said they were closed. We're so happy to hear our team took great care of you! Finally the person I spoke with found my original order of several blinds and identified the kitchen blind. We're also known for our first-rate service — serving customers from coast to coast for over 65 years. All eight blinds broken. Not very happy! And yes, NO REFUNDS! I'm happy to look into this further! But due to Covid19 the manufactures weren't making any. Yep I'm biting off a little at a time. All most a month and I still haven't received my blinds, Where's my blinds and if not, where's my money, They don't answer the phone, zero customer service, Using COVID as an Excuse to Provide Horrible Customer Service. Then to end my terrible experience I tried calling these clowns and had either wait on hold for 2 hours or request a call back that never came. Wood cordless. - Lauren A. Moisture-resistant faux wood material looks like the real thing but with exceptional durability. Not sure what I can do at this point. May have to get my credit card company involved to resolve this. One blind package was missing valence clips and after a short tel call I received the missing parts in a few days. I apologize that we did not serve you better. Consumers complaining about Blinds.com most frequently mention customer service, home depot and tracking number problems. So they can put you a continuous loop of damage repair. From gladly taking your order on a wing and a prayer (read greed) Perry C, Hi Perry, I'm so sorry you've had this experience! We all love the look of them. Please send me a message at SocialCare@blinds.com and I'll look into this for you! I am so sorry to hear that you have not been able to connect with Customer Service, and for the issues you are experiencing with your order. I noticed it was worn nearly into from use before it broke. I was told that the blinds would ship in 6 weeks, which seemed unnecessarily long. But even better, blinds were matching, so $600 to replace. -- Robin U., Blinds.com Social Care Team. Very hard to understand agent due to language issues. The blinds fit perfectly and look great on both installations and they went up without a hitch. Why does blinds.com post estimate delivery and give a tracking number when the blinds come from turkey and the tracking number can not be used on fed ex in the usa? Please send me a message at SocialCare@blinds.com and I'll work to turn this around for you! The blinds are OK, not great, and not cheap. Make sure you know how to measure, they don't provide any ability to extend the strings/slats vertically (or horizontally). -- Blinds.com Social Care Team. Called CS x2- spoke with nice rep, who told me due to the storms in Memphis there is a week delay in shipping from there (originated from China). exclusive Guaranteed To Fit promise. Once I have received your email, I can look into this for you right away! Hi Joan! 2 months to wait for shipping. 16 ends had to be replaced. Free Expert Help. We are having the same terrible experience with this company and feel that we have just lost our money. - Lauren A. Blinds.com is Legit, they are owned by Home Depot Thank you for taking the time to review us. That allowed the blinds to fall completely out of the box smashing either end breaking the blinds. They shoulda announced colors were changing when I made my order and they need to stop blaming Covid on everything. delivery thu 05/07,2015 - wed 05/13,2015 Hunter Douglas blinds custom done inside the house, these from Blinds.com do not Worst experience I've ever had with any company! Can you please send me an email at socialcare@blinds.com with your order information? During the replacement of the part one of the strings connect to the part broke. Ordered two faux wood blinds for the two small garage windows. - Lauren A, Blinds.com Social Care Team. I have no way to leave a message or email. Stay safe with our COVID-19 guide. I called more than once, waited on hold for 30 minutes each time, then left my call back number and never received a call back. Sales person was very knowledgeable and helpful. Not an easy job. Easy setup and take-down makes working with RHINO Blinds a breeze. Hi William, I'm so sorry you've had this experience! I will never purchase from them again. I am truly sorry for the poor experience we have provided due to this sample issue, and that you have not been able to get this resolved with Customer Service just yet. I'll be 76 soon and I can't afford everything at once, or for that matter the job would be too overwhelming for me. -- Lauren- A, Blinds.com Social Care Team. I was very satisfied a year ago and this year I put up 2 more. Order them longer and wider if you're not sure. Learn how to stay safe during COVID-19 in our new guide: Great service all blinds turned up in perfect condition. Contact us for a dealer near you or browse our current inventory of deer blinds for sale. Finally, I received an email and they said it was too late to make changes because their satisfaction guarantee period has expired. There is literally no way to get ahold of anyone. Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001. I ordered blinds and received them a month later and went to order another set only to find they no longer offered same color. Next time I'd call in a professional to come measure and install. ... excellent fast service. I reckon FEDEX has some technical limitations in turkey. So, they use COVID to provide terrible customer service. Color and material are not what I ordered but I cannot reach anyone to resolve. pleased and satisfied customer. I really would like to help, could you please send me an email at socialcare@blinds.com with your order information for this damaged blind? Ordered $2700 worth of pull down shades. No, I cannot. The walls pop up with a durable rod and hub system, and replacement parts … I am truly sorry for the poor experience we have provided due to these delivery and sizing issues on your order. On top of that the Valances were all cut different sizes and were all literally incorrect. Took my money yet can't get ahold of anyone to why my blinds aren't here. I wish this wasn't your experience and I'm happy to help. Vertical blinds have superior light control and can adjust throughout the day as the sunlight changes in angle and intensity. we’ll send you a new one at no cost. I am sure you are ready to complete your project, and I really would like to help, could you please send me an email at socialcare@blinds.com with your order information? -- Robin U., Blinds.com Social Care Team. Gain trust and grow your business with customer reviews. We are at a complete loss and would like to see if any one else has been able to have their monies returned. I was going to do at least one more room, but I'll find another company. Hi Karen! I got great service, products just as ordered, no damage and friendly follow up. If more than 10 are ordered, only the first 10 will be shipped. Hi Scott! I'd be happy to get those parts sent out right away and can assist with this, could you send us an email at socialcare@blinds.com with your order information, please? Classic, sumptuous, yet effortless, it's obvious why curtains continue to be one of the most popular types of window furnishing. I'm so sorry for the frustrating experience this delivery issue has caused, and I apologize that your complete order hasn't arrived. I would never order from them again. Blinds relatively cheap, slats out of alignment, they are loose and slide back and forth. -- Robin U, Blinds.com Social Care Team, Ordered blinds for the whole house. -- Blinds.com Social Care Team. I really would like to help get this corrected, could you please send me an email at socialcare@blinds.com with your order information? Every one of the 4 I have now ordered fitted perfectly and where very easy to install. Please contact me at SocialCare@blinds.com and supply your name and phone number as well. I'm glad to see our customer service team provided details on our 30-day Satisfaction Guarantee on 7/22. Please let me know if you have any questions - I'm here to help! Once I hear from you I can look into this right away! Well my 1 shade made it out - a week after the storm. I have my own business and we respond to our customers despite the pandemic. I am sorry too that the same product color is no longer available. I'm out $300! I made a change in measurements and the corrected in minutes. It's hard to order blinds without samples. Pain in the ass removing and replacing the parts. -- Blinds.com Social Care Team, Ordered my blind on May 9th. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. This individual asked that I take a photo of the broken string to provide to their manufacturer( probably 7 y. O. children in China).